Zendesk GmbH

"Zendesk is a global US-based software company offering one of the world's leading customer service and CRM platforms, maintaining a large branch in Berlin for the DACH region. The cloud software integrates comprehensive AI capabilities (""Zendesk AI"") to automatically answer support tickets through intelligent chatbots and Natural Language Processing (NLP), proactively suggesting workflows to human agents. The target audience includes small to massive enterprise companies seeking to manage their omnichannel customer communication efficiently, data-driven, and highly automated."